Updated! The company reached out and assisted in this issue.Updated! Decent Lock but the Gateway it is difficult connecting (bluetooth) to Google Home, App is lame at best!! I connected the Gateway to the Life Smart App ok, and the Google Home app picks up the Gateway ok. Note: When using Google Home to lock/unlock, the big rectangular lock Icons are blue when locked and grey/not colored when unlocked (took a while to figure this out). Initially (the first 24 hrs) the Smart Life app often showed a small note in green at the bottom stating the locks s as "not connected to Bluetooth, which means you cannot use the app. Then as of today (24-48 hrs later) it does not seem to be happening. There is no reason this should be have happened and it was very concerning/frustrating. I have an updated Samsung phone 2023/Galaxy S23 and the locks are new. I think the Bluetooth protocols are old or not compatible with newer phones. It connected and disconnected randomly.The result is the lock work with the app ok and now Google Home but it is glitchy and the manufacturer should tell you these things, admit it is glitchy, and give you tips on how to deal with it or fix it and do proper testing with different internet wifi', Bluetooth protocols, etc. Finally the Instructions in the package show pictures/screenshots of the app that are old, the screenshots show a green line item called Settings and now it says More in the app which is confusing, and also the More fields/line items are wonky/out of place for that screen. The Smart Scenes are not explained at all in the instructions, they are VERY hard to figure out and the two header line item categories don't make any sense nor do the next pages they lead you too? The navigation layout is very bad too! It seems like some 16 yr old developer in his first college developer course produced them. Zero user testing was done I'm sure. What a horrible attempt at the higher level Smart if/then functionality. Obviously, the owner and senior mgt at Hornbill have never used this app and don't care about their product.